By Megan Bozman

There’s no doubt that security is a major concern within the Internet of Things as well as cybersecurity in general. Connecting ‘things’ like your fridge and thermostat to the internet can provides a gateway for hackers into your systems. Along with managing and analyzing the data, it is a core challenge for successful implementation of IoT projects.

In many cases, basic security best practices can thwart hackers, such as using complex passwords and different passwords for each node. And that could be perfectly adequate for my egg tray, trampoline, and other such unusual, noncritical things.

But additional security mechanisms are available that consumers should be demanding when more is at stake than the freshness of your eggs.

Contact Center Security Lags

Nick Ismail writes for Information Age, “The online side of security in particular has come on leaps and bounds recently… However, at present the same cannot be said for phone-based contact, which still significantly lags behind its online counterpart…It is estimated that between 30-50% of all fraud incidents are initiated with a phone call.”

Voice Biometrics Lead to Poetic Justice

Voice biometrics are an innovative new technology-based solutions that can protect contact center agents and prevent fraud. “The main reason that voice biometrics can be so effective is because research shows over 95% of fraudulent call attempts are in fact repeat attacks by the same group of professional criminals. This has allowed authorities around the world to build up a global database of known fraudsters and their voice signatures.”

One could say that success in their criminal endeavors has assisted authorities in identifying these criminals. I find this to be wonderful poetic justice.

“It doesn’t matter how skilled a fraudster is at social engineering or manipulation, the agent will be immediately notified so they can quarantine the perpetrator from any sensitive information.” Additionally, biometric verification takes place without caller’s awareness.

Increasing Adoption of Voice Biometrics

“A recent UK Parliamentary report criticized the Government for failing to have a strategy around biometrics. The government needs to work with external parties and experts in this area to inform a voice biometrics strategy.”

What about a Head Cold?

Like any new technology, voice biometrics has been met with skepticism. “Among the biggest concerns over voice biometrics relates to the perceived feasibility of a ‘perfect’ voice print. Background noise, illness and even ageing, all contribute to changes in our voice.

“These objections are based on a fundamental misconception of how the technology works today. When we as human-beings hear a voice, we hear accent, tone, words and emotion. Voice biometric technology picks up much more minute nuances in the individual’s throat, larynx, mouth and nose, to form a digital ‘voiceprint’.”

App OneFaceIn includes facial recognition with voice biometricsOneFaceIn App Available Now on GooglePlay

App OneFaceIn goes even further by including facial recognition with voice biometrics for quick and easy authentication without passwords. The app is currently available on GooglePlay.


But ‘Things’ Have No Voice!

Of course, many nodes in the internet of things are, well, things which have no voice. Voice biometrics are an excellent tool for increasing security and reducing the risk of fraud, while simultaneously improving customer service, more solutions are required. As November is National Cyber Security Awareness Month, it’s a good time to examine those solutions. More to come!

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